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Privacy Statement

This website (hereinafter the "Website") is provided by Bayer Consumer Care AG, Peter Merian-Strasse 84, 4052 Basel, Switzerland (hereinafter "us" or "we"). For further information regarding the provider of the Website, please refer to our imprint.

A. Handling of personal data

In the following we wish to provide you with information on how we handle your personal data when you use our Website. Unless otherwise indicated in the following chapters, the legal basis for the handling of your personal data results from the fact that such handling is required to make available the functionalities of the Website requested by you.

I. Using our Website

1 Accessing our Website

When you call up our Website, your browser will transfer certain data to our web server. This is done for technical reasons and required to make the requested information available to you. To facilitate your access to the Website, the following data are collected, briefly stored and used:

  • IP address
  • date and time of access
  • time zone difference to Universal Time Code (UTC)
  • status of access/HTTP status code
  • transferred volume of data
  • website requesting access
  • browser, language settings, version of browser software operating system and surface

Moreover, to protect our legitimate interests, we will store such data for a limited period of time in order to be able to initiate a tracking of personal data in the event of actual or attempted unauthorised access to our servers.

2. Setting of cookies

a) What are cookies?

This Website uses so-called "cookies". Cookies are small text files that are stored in the memory of your terminal via your browser. They store certain information (e.g. your preferred language or site settings), which your browser may retransmit to us when you next visit our Website, depending on the lifespan of the cookie.

b) What cookies do we use?

We differentiate between two categories of cookie: (1) functional cookies, without which the functionality of our Website would be reduced, and (2) optional cookies used for website analysis and marketing purposes. The following tables contain a detailed description of the cookies we use:

Functional cookies

Purpose and content:

  • Functional cookies are not used


  • n/a

Optional cookies

Purpose and content:

  • Website analysis with Google Analytics – These cookies assign a randomly generated ID to your device, enabling us to recognise your device when you next access it. For details on website analysis, please see the respective chapter below.


  • 6 months


c) Subject to your consent

We only use optional cookies if we have obtained your prior consent. When you first access our Website, a banner will appear, asking you to give us your consent to the setting of optional cookies. If your consent is given, we will place a cookie on your computer and the banner will not appear again as long as the cookie is active. After expiration of the cookie’s lifespan, or if you actively delete the cookie, the banner will reappear when you next visit our Website and again ask for your consent.

d) How to prevent the setting of cookies

Of course you may use our Website without any cookies being set. In your browser, you can configure or completely deactivate the use of cookies at any time. However, this may lead to a restriction of the functions or have adverse effects on the user-friendliness of our Website. You may object to the setting of optional cookies at any time by using the respective objection option indicated in the table above.

3. Website Analysis

On our Website we use Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").

Google will analyse your use of our Website on our behalf. We use the cookies described in more detail in the above table for this purpose. The information collected by Google in connection with your use of our Website (e.g. the referring URL, our webpages visited by you, your browser type, your language settings, your operating system and your screen resolution) will be transmitted to one of Google's servers in the US, where it will be stored and analysed. The respective results will then be made available to us in anonymised form. Your usage data will not be connected to your full IP address during this process. We have activated the IP anonymizing function offered by Google on our Website; this will delete the last eight bits (type IPv4) or the last 80 bits (type IPv6) of your IP address. Moreover, Google is certified under the EU-US Privacy Shield, which ensures that an adequate level of data protection is maintained with respect to the processing of data by Google in the US.

You may revoke your consent to the use of web analysis at any time, either by downloading and installing the provided Google Browser Plugin or by administering your consent in the above table, in which case an opt-out cookie will be placed. Both options will prevent the application of web analysis only as long as you use the browser on which you have installed the plugin and do not delete the opt-out cookie.

Further information on Google Analytics is available in the Google Analytics Terms of Use, the Privacy and Data Protection Guidelines of Google Analytics and in the Google Privacy Policy.

4. Use of contact forms

Healthcare professionals can contact us directly via the contact forms available on our Website. In particular, you may provide us with the following information:

  • Email address

We collect, process and use the information provided by you via the contact forms exclusively for the processing of your specific request

5. Information on side effects and quality complaints

This Website is not intended or designed for communications regarding side effects, lack of therapeutic effect, medication errors, grey market products/counterfeit medicine, incorrect or off-label use, quality complaints and/or other issues regarding the safety or quality of Bayer products. If you wish to report side effects or make a quality complaint, please contact your healthcare professional (e.g. doctor or pharmacist), your local health authority, or use our Website for the report of undesirable side effects.

Nevertheless, if you report undesirable side effects or other issues regarding the safety or quality of Bayer products, we will be legally bound to deal with your communication and may have to contact you for clarification purposes. Subsequently, we may have to notify the competent health authorities of the issues reported by you. In this context, your information will be forwarded in pseudonymised form, i.e. no information by which you may be directly identified will be passed on. We may also have to forward these pseudonymised notifications to our group companies and cooperation partners, enabling them to notify their respectively competent health authorities.

II. Transfer of data for commissioned processing

For the processing of your data we will use specialised service contractors to some extent. These service contractors are carefully selected and regularly monitored by us. Based on respective data processor agreements, they will only process personal data on our instruction and strictly in accordance with our directives.

III. Processing of data outside the EU / the EEA

Your data will in part also be processed in countries outside the European Union ("EU") or the European Economic Area ("EEA"), which may have a lower data protection level than European countries. In such cases, we will ensure that a sufficient level of protection is provided for your data, e.g. by concluding specific agreements with our contractual partners, or we will ask for your explicit consent to such processing.

B. Information regarding your rights

The following rights are generally available to you according to applicable data privacy laws:

  • Right of information to your personal data stored by us;
  • Right to request the correction, deletion or restricted processing of your personal data;
  • Right to object to processing for reasons of our own legitimate interest, public interest, or profiling, unless we are able to prove that compelling, warranted reasons superseding your interests, rights and freedom exist, or that such processing is carried out for purposes of the assertion, exercise or defence of legal claims;
  • Right to data portability;
  • Right to file a complaint with a data protection authority;
  • You may revoke your consent to the collection, processing and use of your personal data at any time, with future effect. For further information, please refer to the chapters above describing the processing of data based on your consent. If you wish to exercise your rights, please address your request to the contact indicated below. (C).

C. Contact

For any questions you may have with respect to data privacy, please contact our company data protection officer at the following address:

Data Protection Officer Bayer Consumer Care AG Peter Merian-Strasse 84 CH-4002 Basel

D. Amendment of Privacy Statement

We may update our Privacy Statement from time to time. Updates of our Privacy Statement will be published on our Website. Any amendments become effective upon publication on our Website. We therefore recommend that you visit the site regularly to keep yourself informed on possible updates.

Last updated: 23/11/2017

© Bayer 2019. Vision Coach is developed and supported by Bayer. This website is intended for UK residents only.

Date of preparation - August 2019 | Item code number - PP-EYL-GB-0338